Ke99 Terms & Conditions — The Complete Guide

Ke99 (https://ke99.im) is an international online gaming and betting platform. These terms and conditions apply to the use of ke99's website, mobile app, and all related services. By registering with ke99, you automatically agree to be bound by these terms.

These terms and conditions have been drawn up in accordance with applicable laws in Bangladesh and international gaming regulations. ke99 reserves the right to amend these terms at any time. Any changes will be communicated via your registered email or app notification.

Ke99 is an entertainment platform. We encourage members to use ke99 responsibly and for recreational purposes only. Betting should never be seen as a solution to financial problems.

Opening an account on ke99 is completely free. You are required to provide accurate and up-to-date information during registration. Providing false or misleading information is a direct violation of ke99's rules and may result in account termination.

• Each individual may only One Account manage.
• Opening multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• Keep your account password private — never share it with anyone.
• Accounts cannot be sold or transferred to another person.
• KYC (Know Your Customer) verification must be completed before making a withdrawal.

KYC verification typically requires a copy of your National ID (NID) or passport. ke99 completes the verification process within 24 to 48 hours. Once your account is verified, all future withdrawals will be processed faster.

All transactions at ke99 are fully secure and transparent. Deposits can be made via bKash, Nagad, and Rocket. Deposits are generally credited to your account instantly.

• Withdrawals can only be made to the same payment method used for the original deposit.
• KYC verification must be completed before your first withdrawal.
• Only payment methods registered in your own name may be used on your account.
• Ke99 reserves the right to suspend withdrawals on suspicious transactions pending verification.
• Ke99 does not charge any transaction fees, though your mobile banking provider's own charges may apply.

Ke99 offers welcome bonuses, reload bonuses, cashback, free spins, and special promotional offers from time to time. Each bonus comes with its own terms and conditions, detailed on the offers page.

• Bonus funds cannot be withdrawn directly — a specified Wagering Requirement must be completed.
• Wagering requirements typically range from 5x to 30x the bonus amount — this varies by offer.
• Claiming bonuses through multiple accounts is strictly prohibited.
• Bonus offers have an expiry date — any unused bonus will be forfeited once the validity period ends.
• Ke99 reserves the right to modify or cancel any bonus offer at any time.
• Bonus balance and real balance are displayed separately — check them regularly to avoid any confusion.

Ke99 offers Sports Betting, live betting, casino games, and fishing games. Each game category has its own detailed rules, but the general policies below apply across all categories.

• Once a bet has been submitted, it cannot be changed or cancelled.
• If a match or event is cancelled, ke99 will refund the stake.
• While odds may change, any odds that apply after a bet has been confirmed will not affect that bet.
• If a bet is accepted at incorrect odds due to a technical error, ke99 reserves the right to void that bet.
• Ke99 reserves the right to investigate any suspicious betting patterns.

Ke99 is not liable for any disruptions caused by internet connectivity issues during live betting. However, any bet already submitted will be considered valid. For Sports Betting, official results are final.

The following activities are strictly prohibited in order to protect the integrity of ke99's services. Violations will result in immediate account termination and forfeiture of any associated funds.

• Operating multiple accounts under the same identity.
• Placing bets using bots, scripts, or any automation software.
• Bonus abuse or bonus hunting activities.
• Money laundering or transactions involving illegal funds.
• Exploiting system vulnerabilities or technical glitches.
• Accessing or attempting to hack another member's account.
• Participating in match fixing or any form of sports manipulation.
• Threatening or abusive behavior toward ke99 staff or support team members.

Ke99 may suspend or terminate an account without prior notice under the following circumstances.

• In the event of a breach of any provision of these terms and conditions.
• If fraud or suspicious activity is suspected.
• Failure to pass KYC verification or provision of false information.
• Account inactive for an extended period (more than 12 months).
• At the direction of a regulatory authority.

If an account is closed for legitimate reasons, any remaining valid balance will be refunded. However, if closure is due to fraud or a breach of our rules, the balance may be forfeited. You have the right to appeal any decision — please contact our support team.

Ke99 treats the protection of your personal information as its highest priority. Any data we collect is used solely to improve our services and meet legal obligations.

• Your personal information is never sold to any third party.
• All data is protected with SSL encryption.
• Disclosure of information is mandatory in response to lawful requests from law enforcement agencies.
• For more details, visit our Privacy Policy Read.

Ke99 believes gaming is a form of entertainment — not a source of income. We genuinely care about the well-being and peace of mind of our members.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily exclude yourself from the platform for a set period of time.
• Cooling-Off Period: Take a break ranging from 24 hours up to 30 days.
• Reality Check: View a summary of your account activity at regular intervals.

If you feel that gaming is getting out of control, don't wait — contact our support team right away. ke99's trained support staff will help connect you with the right assistance. Responsible Gaming Learn more on the page.

Ke99 wants every member to have a great experience. If you have a complaint or dispute, reach out to our customer support team directly — most issues are resolved within 24 hours.

• Submit a complaint: support@ke99.im
• Live Chat: Available 24/7 on the ke99 website and app.
• You will receive an initial response within 72 hours of submitting your complaint.
• A final decision on complex cases will be communicated within 14 business days.

If you are not satisfied with a decision made by ke99, you may appeal to the International Gaming Arbitration Commission. Any legal disputes relating to these terms will be governed by international gaming law.